Posted: 03/11/20252025-03-112025-04-18Job Number: 44075846Pay Rate: $85000-95000 / year
Job Description
Monroe Staffing, is currently hiring a Wholesale Compliance & Fulfillment Manager for a large manufacturing plant that manufactures high-quality home goods located in Fulton, NY.
Pay rate: $85,000 - $95,000/annuallyLocation: Fulton, NY Position Summary for a Wholesale Compliance & Fulfillment Manager:The Wholesale Compliance & Fulfillment Manager oversees and directs the operations process related to the fulfillment of Wholesale orders. Operational scope includes customer compliance to ensure excellent service to mitigate chargeback and deductions. The Wholesale Fulfillment Manager & Compliance will manage a team that is responsible for customer order compliance, timeliness of order fulfillment, materials management related to supplies, inventory labeling/pre-ticketing, packing and documentation, shipment preparation, domestic and international freight coordination, delivery verification, and vendor and client correspondence. Essential Job Duties and Responsibilities for a Wholesale Compliance & Fulfillment Manager: (Additional duties may be assigned) Coordination and Facilitation:
Proactively manage the fulfillment of customer order shipments to ensure orders arrive on time.
Manage the coordination of transportation schedules in customer portals to optimize delivery timelines and reduce costs
Ensure Advanced Shipping Notices (ASN) are submitted accurately and timely to mitigate chargeback and deductions
Ensure proper packing/processing for fragile high-valued shipments to avoid damage
Analysis:
Analyze data from logistics and inventory systems to track performance and identify trends
Identify which orders need immediate attention to optimize fulfillment timeliness
Identify trends regarding delayed orders and develop action plans to improve upon.
Manage/review forecasted orders to ensure adequate inventory and staffing levels to properly fulfill customer orders on time
Evaluate processing times to identify areas for order fulfillment timeliness
Ensure all orders meet vendor-specific compliance and service standards
Vendor Management and Compliance Responsibilities:
Establish and maintain strong relationships with vendors and customers to ensure operational excellence.
Works independently and collaboratively with the Sales team to deliver the best customer experience to all of our retail partners through effective execution and communication.
Review onboarding new customers' routing guides to ensure operational compliance
Develop and implement vendor compliance programs, including quality control, safety and operational standards
Coordinate with internal departments to ensure vendor services align with operational requirements
Communicate compliance with expectations and requirements to vendors, ensuring alignment with company standards
Address any non-compliance issues, working with vendors to implement corrective actions promptly
Review routing guides regularly and communicate to operations any changes that may impact vendor operations and compliance requirements
Development:
Develop and refine standard operating procedures to enhance efficiency and accuracy in logistics and fulfillment
Implement and optimize software and reporting tools to track shipments, inventory, and performance metrics
Oversee the selection and management of packaging, equipment, and supplies to support smooth operations
Improve layout, workflow, and processes to maximize space and efficiency
Establish benchmarks for productivity, accuracy, and shipping performance to mitigate charge-back and deductions.
Responsible for enhancing the culture and operational excellence through effective coaching, training, mentoring and holding the teams accountable for their conduct, actions and performance.
Additional:
Ensuring compliance with all safety policies and procedures in daily operations
Supporting other departments as needed to facilitate overall company operations
Demonstrating accountability, including decision-making and process improvements
Supervisory Responsibilities for a Wholesale Compliance & Fulfillment Manager:This position has direct supervision over the Wholesale Picking Associates, Packing Associates, Wholesale Accounts Manager, and operations staff. Responsibilities include recruiting, interviewing and hiring; instructing and training in work methods; scheduling, checking, assigning and approving work; conducting performance evaluations, associate development, and organizational chart enhancements and making recommendations regarding unsatisfactory employees. Education and Experience for a Wholesale Compliance & Fulfillment Manager:
Bachelor’s degree in a relevant field preferred
Three to five years of supervisory or management experience in retail, wholesale or e-commerce required
Three to five years of experience in distribution & wholesale fulfillment preferred
Proficiency with Net Suite software and reporting preferred
Compliance and fulfillment experience with customer compliance such as QVC, Dillard’s, Neiman Marcus, Macys, Wayfair required.
Special Requirements for a Wholesale Compliance & Fulfillment Manager:
Driver’s License
Ability to work overtime regularly and weekends
Ability to work in an open warehouse environment
Knowledge, Skills, and Abilities for Wholesale Compliance & Fulfillment Manager:
Computer proficiency includes word processing, data entry, spreadsheets, and generating reports using standard software applications
Must be able to plan, allocate resources, manage production, and coordinate people and equipment
Strong organizational skills, including the ability to manage multiple projects and details simultaneously
Gather data, compile information, and prepare reports
Ability to work independently, investigate problems, initiate solutions, work under deadline constraints, and manage multiple tasks
Ability to analyze and solve problems
Ability to read and interpret paperwork
Knowledge of inventory management practices
Excellent attention to detail
Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines
Excellent in interpersonal communication skills to interact with customers, vendors and co-workers professionally and helpfully in person or via phone or written correspondence
Demonstrates success in developing, incorporating, maintaining and improving compliance standards, processes and protocols
Maintain consistent, dependable attendance
Equipment Used for Wholesale Compliance & Fulfillment Manager: Computer, printer, telephone, photocopier, fax machine, scanner, calculator, various hand and power tools, foam-in-place equipment, pallet wrapping and banding machines and pallet jack Computer Software: Microsoft Outlook, Word, Excel, Internet Browsers, EDI, TMS, Backoffice, and other proprietary software Physical and Mental Requirements for a Wholesale Compliance & Fulfillment Manager:
Ability to sit, stand, walk, talk, hear, perform repetitive hand motions, use hands to finger, grasp, handle, or feel; push and/or pull with arms and reach with arms and/or hands; crouch, kneel, crawl or bend; climb/balance.
Exerts over 50 pounds of force occasionally, and/or above 25 pounds of force frequently, and/or above 10 pounds of force constantly to move objects.
Close mental and visual attention is required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
Environmental Conditions:Work is performed in a typical warehouse with exposure to temperature changes, noise, and potential for physical injury. Our awesome benefits include:
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